The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• fill out a repeat prescriptions request form
• bring the paper form to the surgery, Monday to Friday from 8:30am to 6pm

We do not take repeat prescription requests over the phone or email.

Please allow 24 hours between requesting and collecting your prescription, excluding weekends or bank holidays when we require 48 hours

Prescriptions requested before 12pm will be available after 2pm on the next working day.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• fill in our medication query form.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

We have switched the brand of your salbutamol (reliever) inhaler to an equally effective brand containing the same amount of active ingredient.

The NHS are working toward reducing the Carbon Footprint by reviewing their prescribing pattern, the document ‘Delivering a ‘Net Zero’ National Health Service’ highlights the long term plan to reduce carbon emissions.

Metered dose inhalers (MDIs) use hydrofluoroalkanes (HFA) propellants which are potent greenhouse gases, 1000 – 3000 times more potent than carbon dioxide. MDIs account for almost 25% of a GP’s prescribing Carbon Footprint.

Salbutamol (Ventolin) inhalers have more than double the carbon footprint of other Salbutamol MDIs, so we have switched your inhaler to Salamol which delivers the same amount of the active ingredient and works in the same way. The container is slightly smaller, but contains the same amount of doses. Your pharmacy may have already given you this brand in the past.

Please always ensure that you take any used or unwanted inhalers back to your Community Pharmacy for appropriate disposal. Inhalers should not be put into household waste as this allows release of remaining HFAs into the atmosphere.

If you have any questions or concerns please contact the Prescription Team at Evergreen Oak Surgery.