To all our Patients
Although the government have scaled down restrictions in recent months, we will continue to ask all patients (unless you have a valid reason for exemption) to wear a face covering when in the practice, so that we may continue to protect vulnerable staff and patients alike. We thank you for your co-operation in this matter.
Please DO NOT attend your appointment if you are experiencing any Covid-19 symptoms OR are awaiting Covid-19 test results.
If you want to book or need advice regarding your Covid-19 vaccine, please contact
the National Booking Service via www.nhs.uk or ring 119
Please do not contact the surgery
We do not have access to the Covid-19 booster booking system
Help us to keep you all safe and well by keeping our phone lines free for those who need urgent medical help.
Dr Watkins and Partners
Change to Telephone Triage System
We would like to thank all our patients for your ongoing support during these challenging times. So, we can manage the demand on the surgery, the decision has been made to reintroduce our urgent telephone triage system.
Please call the surgery between 8.30am and 9.30am to speak to a GP if you have an urgent issue. We kindly ask our patients to call at this time so we can manage the appointments on the day. We also offer additional triage at 11am and 3pm. You will be placed in a queue to speak to a GP. To enable us to deal with your issue efficiently, please telephone after 10am if your request is not of an urgent nature.
Please be aware our staff are requested to ask the nature of your call to enable them to direct you to the most appropriate member of staff.
- Urgent calls only - for patients with an acute/urgent medical need to speak with the GP. If your call is non-urgent and you call during this time, you will be offered a routine call from a GP. Please be mindful when calling at this time, as the phone lines may be busy, but we will have staff on hand to answer promptly.
Once assessed, based on your clinical needs, the clinician will determine whether they need to see you in person at the surgery in a face to face consultation. Please remember to wear a mask when attending any of our surgeries.
PLEASE NOTE: WE DO NOT ACCEPT PRESCRIPTION REQUESTS OVER THE PHONE – if you have a prescription related query, please select the surgery you wish to speak to and then choose Option 1, you will then speak to one of our dedicated prescription clerks who will happily assist you with your query. If you would like to register for SystmOnline which allows you to request your medication 24 hours a day 7 days a week, view your medical record and book routine appointments*, please do not hesitate to speak to one of our reception team who can register you for the service.
* Routine appointment booking is currently unavailable due to the pandemic.
The surgeries will be closed for an NHS Dorset Protected Learning Session on Thursday 16th June 2022, Evergreen Oak Surgery will close at 1.30pm and will reopen at 4.30pm the next day. Creekmoor surgery will close at 12.30pm and will reopen at 8.30am the next day. If you have a concern of an urgent medical nature during this time, please contact the NHS 111 Service (dial 111).
We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments may be at a different site; for example, Poole General Hospital.
Latest CQC* Report for Evergreen Oak Surgery - CQC Report - October 2016
*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
On Tuesday 5th November 2019 we had our CQC Annual Review and we are pleased to announce that we have successfully retained our 'Good' rating.